Frequently asked questions

How the order flow works from cart to delivery, what you can change after placing, and what happens at each step.

How crypto payments work end-to-end via OxaPay, what each network costs you in confirmations and fees.

FedEx Priority International for every order, what we declare, what you pay in customs.

When refunds are possible, how they're paid back, and what happens to expired or undelivered orders.

Identity verification thresholds, what data we collect, retention.

BTC on-chain and Lightning — payment, confirmations, security.

Why we accept XMR directly, how it works, discounts.

What you actually get: refiner standards, security features, authentication.