Frequently asked questions
65 answers across 8 topics. Pick a topic for the detailed FAQ, or email [email protected] if your question isn't here.
Orders — placing, tracking, modifying
15 QHow the order flow works from cart to delivery, what you can change after placing, and what happens at each step.
Payment — cryptocurrencies, OxaPay, confirmations
10 QHow crypto payments work end-to-end via OxaPay, what each network costs you in confirmations and fees.
Shipping — FedEx, insurance, customs
10 QFedEx Priority International for every order, what we declare, what you pay in customs.
Refunds and cancellations
7 QWhen refunds are possible, how they're paid back, and what happens to expired or undelivered orders.
KYC and AML thresholds
7 QIdentity verification thresholds, what data we collect, retention.
Bitcoin specifics
5 QBTC on-chain and Lightning — payment, confirmations, security.
Monero (XMR) specifics
5 QWhy we accept XMR directly, how it works, discounts.
Bullion quality — LBMA, fineness, authentication
6 QWhat you actually get: refiner standards, security features, authentication.