Terms of sale

1. Preamble & acceptance

These terms of sale ("Terms") govern any purchase of physical bullion (gold or silver coins or bars) from Ounceo Sàrl ("Ounceo", "we", "us") by you ("you", "the buyer"). By placing an order through https://ounceo.com, you accept these Terms in full. If you do not accept them, do not place an order.

These Terms form the entire agreement between you and Ounceo regarding your order, and supersede any prior representations whether oral or written.

2. Definitions

• Order: the offer to purchase one or more products from our catalog, submitted at checkout.
• Product: a specific bullion SKU listed at https://ounceo.com (a coin, bar, or combo bar).
• Spot price: the live wholesale market price per troy ounce of pure gold or silver, sourced from COMEX front-month futures.
• Premium: the markup over spot specified per product, covering refining, minting, packaging, dealer margin, and shipping infrastructure overhead.
• OxaPay: oxapay.com, the third-party cryptocurrency payment gateway we use for checkout. OxaPay is not a party to your purchase contract; we are.
• Invoice: the OxaPay-issued payment instruction containing receiving address, amount, and lifetime.
• Order reference: the unique identifier (e.g. GS-XXXXX-YYY) assigned to your order.
• Buyer-of-record: the natural or legal person whose name appears in the shipping address.

3. Account-free ordering

Ounceo does not require account creation. Orders are placed by browsing the catalog, adding products to the cart (stored locally in your browser), proceeding to checkout, and submitting your shipping address and email. No password, no profile, no persistent login.

The email address you provide is the sole contact channel for that order. Use an address you control and check; we cannot retroactively change the order's notification email.

There is no minimum order quantity. You may order a single unit of any product.

4. Pricing & spot lock

Every product's price is computed live as spot price × weight × (1 + premium). Spot is refreshed every 60 seconds. Shipping (flat fee per FedEx zone), insurance (0.4% of subtotal, capped at $200), and any applicable payment-method discount are added at checkout to produce the order total in USD.

When you click "Pay with crypto" at checkout, we issue an OxaPay invoice for the USD total. The USD total is locked for 30 minutes from invoice creation. The exact crypto amount is computed at that moment against the live USD-to-crypto rate and is also locked for 30 minutes.

If the invoice expires unpaid, you may place a new order at the current spot. Spot movements between an expired invoice and a new order are on you; we cannot honor an expired price.

Ounceo reserves the right to refuse any order showing pricing manifestly inconsistent with market conditions (e.g., a spot-feed anomaly that produced an obviously erroneous price). Refused orders are not invoiced.

5. Payment via OxaPay

Ounceo accepts payment exclusively in cryptocurrency, settled through OxaPay's hosted checkout. Supported currencies include Bitcoin (on-chain and Lightning), Monero (XMR), Tether (USDT on TRC-20, ERC-20, Solana), USD Coin (USDC), Ethereum, and other coins listed by OxaPay at checkout.

You select your cryptocurrency on the OxaPay page after we redirect you there. You pay from a wallet you control. We never custody your funds before settlement.

Required confirmations vary by network: 2 for BTC on-chain (~20 min); instant on Lightning; 10 for XMR (~20 min); 20 blocks for ETH and ERC-20 stablecoins (~5 min); 20 confirmations for TRC-20 USDT (~1 min); 32 slots for Solana-based USDT (~10 sec).

OxaPay automatically tolerates under-payments up to 2.5% of the invoiced amount. Larger under- or over-payments are resolved by email — typically by issuing a top-up invoice or a refund of the excess.

We do not accept fiat currency, credit cards, wire transfers, PayPal, or any other non-crypto payment method.

6. Order confirmation

When OxaPay confirms your payment (the required number of confirmations have landed on the relevant network), the order automatically transitions to "Paid" via webhook. You can verify the status anytime at /order/[reference]. A confirmation email is sent to the address you provided at checkout.

The order is then queued for fulfillment. We target less than 24 hours from paid status to FedEx label printed (P95).

7. Shipping & FedEx

Every order ships by FedEx International Priority with full Declared Value Coverage and signature required on delivery. Outer packaging is discreet — no "gold" or "precious metals" markings — but the customs declaration is accurate and uses the appropriate HS codes (7108.12 for gold bullion, 7106.91 for silver bullion, 7118.90 for legal-tender coins).

Shipping fees are flat per FedEx zone, visible at checkout once a destination country is selected. Delivery time is typically 1 business day to the US East Coast, 2-3 business days to most other destinations. We do not deliver to PO boxes.

Tracking number is emailed to you within 24 hours of payment confirmation. If you included a PGP public key in the order notes, the email is encrypted to that key.

The buyer is responsible for any import VAT, duty, or customs broker fee levied by the destination country. FedEx may invoice the recipient for these amounts on delivery. Investment-grade gold (≥99.5%) is exempt from VAT in the EU, UK, Switzerland, UAE, Singapore, and Australia; silver is generally taxable.

8. Title transfer & risk

Title and risk of loss transfer to the buyer at FedEx pickup (Incoterms 2020: CPT — Carriage Paid To buyer's address). From that moment, the package is the buyer's property and any loss or damage is recovered through the FedEx Declared Value claim and, above $25,000, the supplemental Lloyd's of London policy.

The buyer must report non-delivery within 48 hours of the last FedEx tracking update for the claim to proceed without dispute.

9. No right of withdrawal

Pursuant to Article 16(b) of EU Directive 2011/83/EU on consumer rights, and equivalent provisions in other jurisdictions (UK Consumer Contracts Regulations 2013 Reg. 28(1)(b); US state laws vary), the buyer has no right of withdrawal once an order is paid, because the price of precious metals depends on financial-market fluctuations the seller does not control.

This means: once your OxaPay invoice is paid and confirmed on-chain, you cannot return the bullion for a refund of the original price simply because you changed your mind. This is industry-standard practice across all bullion dealers.

Refunds remain available in the specific cases listed in section 10.

10. Refunds, lost shipments, cancellations

Refunds are issued in the following cases only:

• Invoice expired unpaid — no payment was made, so no refund is needed.
• Order cancelled before FedEx label printed — full refund in original cryptocurrency at the original USD value of the order. Email [email protected] with the order reference within the first hour of payment confirmation.
• Sanctions or destination ineligibility discovered post-payment — full refund in original cryptocurrency.
• Package lost or destroyed in transit — refund issued once FedEx + insurance claim resolves (typically 14-30 days), in the original cryptocurrency at the original USD value.
• Package damaged on arrival — photograph the tamper-evident packaging before opening, email within 48 hours of delivery; we replace the order at our cost.
• Wrong product shipped — photograph the item and assay packaging within 48 hours of delivery, email us; we replace at our cost.
• Package returned to us undeliverable (refused, wrong address, all FedEx attempts missed plus pickup window expired) — refund minus return shipping cost and a 1% restocking fee.

Refunds are paid in the same cryptocurrency the buyer used, at the original USD value of the order. We absorb exchange-rate movement between purchase and refund.

11. KYC & AML thresholds

In compliance with our obligations under the FATF Recommendation 22 (designated non-financial businesses and professions), and with the AML rules of our incorporation jurisdiction:

• Orders under $5,000 per order: no identity verification required — shipping address only.
• Orders $5,000 – $25,000 per order: simplified KYC — a government-issued photo ID (passport, national ID, or driver's license) plus a selfie matching the ID, verified by a third-party privacy-respecting provider (Veriff or Onfido).
• Orders above $25,000 per order: simplified KYC plus a source-of-funds attestation.
• Cumulative orders above $10,000 in any rolling 30-day window to the same shipping address: simplified KYC applies regardless of individual order size, to prevent structuring (illegal under US BSA §5324, UK POCA, EU AMLD6, and equivalent rules elsewhere).

KYC documents are retained for the legally-required period only (typically 5 years) and not shared with any third party except the verification provider and regulators under valid legal process. The buyer may refuse KYC; we then cannot fulfill the order and refund in the original cryptocurrency.

12. Sanctions & restricted destinations

The buyer warrants that they are not a person, entity, or government on any consolidated sanctions list (OFAC SDN, EU consolidated, UN consolidated, UK consolidated), and that the shipping address is not in a sanctioned territory.

We screen all orders at checkout. Orders to sanctioned countries (Russia, Belarus, Iran, North Korea, Cuba, Syria, occupied Ukraine territories) are automatically blocked. Other destinations are flagged case-by-case based on customs reality (India, Brazil, Turkey, China are currently blocked; Argentina, Egypt, Nigeria, Lebanon, Indonesia, Vietnam, Morocco require email pre-clearance).

For orders above $5,000, the funding wallet address is also screened against Chainalysis and TRM Labs sanctions databases.

If a sanctions issue is identified after payment but before shipment, the order is cancelled and refunded in full. If discovered after shipment, the metal is returned to us and the customer is refunded after deducting the return-shipping cost.

13. Limitation of liability

To the maximum extent permitted by applicable law, Ounceo' aggregate liability for any claim arising from a given order is limited to the USD value of that order. We are not liable for indirect, consequential, incidental, or punitive damages, including but not limited to loss of profit, loss of business opportunity, or losses attributable to market volatility of gold, silver, or any cryptocurrency.

Nothing in these Terms limits our liability for fraud, gross negligence, or willful misconduct, or for any liability that cannot be excluded under mandatory law.

14. Force majeure

We are not liable for delay or non-performance caused by circumstances outside our reasonable control, including but not limited to: courier service interruption, customs hold or seizure, civil emergency, war, sanctions changes, government action, internet or payment-rail outage, cryptocurrency network reorganization, pandemic, or natural disaster.

In a prolonged force majeure event affecting your order, we will either: (a) deliver as soon as practicable once conditions allow; or (b) refund the order in the original cryptocurrency at the original USD value, at your choice or ours.

15. Data protection

Our handling of your personal data is described in the privacy policy. Briefly: we collect only the data required to fulfill your order (shipping address, email, optional phone, optional PGP key) plus KYC documents when triggered. We retain order records for accounting (5 years) and KYC documents for the legally-required AML period. No advertising trackers, no third-party data sharing except as listed in the privacy policy.

16. Intellectual property

All site content (text, images, schema markup, glossary entries, FAQ content, mint and product descriptions) is the property of Ounceo and protected by copyright. You may reproduce short excerpts with attribution. Bulk copying, scraping for commercial use, or republishing without permission is prohibited.

Mint trademarks (PAMP Suisse, Valcambi, Royal Canadian Mint, etc.) belong to their respective owners and are used here for descriptive purposes only.

17. Disputes, governing law, arbitration

These Terms are governed by the law of the jurisdiction of incorporation of Ounceo Sàrl (Switzerland (Canton of Zug)), without regard to conflict-of-laws principles.

Any dispute arising under or in connection with these Terms that cannot be resolved amicably within 60 days of written notice shall be finally settled by arbitration under the rules of the arbitral institution standard in the seat of incorporation (e.g., Swiss Arbitration Centre for Switzerland; DMCC Arbitration Centre for UAE). The seat of arbitration shall be the seat of incorporation. The language of arbitration shall be English.

Nothing in this section prevents either party from seeking interim or injunctive relief in any court of competent jurisdiction.

EU consumers retain access to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Modifications

We may update these Terms from time to time to reflect operational, legal, or regulatory changes. The version in effect at the time of your order applies to that order — subsequent changes do not affect already-paid orders. Material changes are flagged at the top of this page on the new version.

The current canonical version is at https://ounceo.com/legal/terms.