KYC and AML thresholds
Ounceo applies a no-KYC threshold of $5,000 per order. Above that, simplified KYC (passport + selfie) via a third-party verifier. Cumulative orders above $10,000 in 30 days to the same shipping address also trigger KYC. We aggregate to prevent structuring.
7 questions
Is KYC required for every order?+
No. Orders under $5,000 per order require only a shipping address — no identity verification at all. We chose $5,000 because it sits well below the legal trigger in every major jurisdiction we ship to (EU AMLD6: €10k; US FinCEN: $10k; FATF R.22: USD/EUR 15k).
What triggers KYC?+
Two things: (a) a single order above $5,000, or (b) cumulative orders to the same shipping address above $10,000 in any rolling 30-day window. Above that threshold we trigger simplified KYC: passport scan + selfie verified by a third-party (Veriff or Onfido).
Why aggregate orders?+
Splitting a $10,000 order into two $5,000 orders to avoid a verification threshold is called structuring and is illegal in most jurisdictions (US Bank Secrecy Act §5324, UK POCA, EU AMLD6). To prevent inadvertent or intentional structuring, we sum orders to the same address across 30 days.
What documents do you accept for KYC?+
A government-issued photo ID (passport, national ID card, or driver's license) plus a selfie matching the ID. Submitted documents are processed by a third-party privacy-respecting verifier and held by us only for the legally-required retention period (typically 5 years for AML).
Will my KYC documents be shared?+
Only with the third-party verification provider (Veriff or Onfido), and only with regulators under valid legal process. We do not share with marketing partners or data brokers, and we do not sell data — full stop.
Does the payment method affect the KYC threshold?+
No. The threshold is purely based on order value (USD). Paying in Monero, Bitcoin, or USDT does not change the threshold. We treat all crypto payments equivalently under AML rules.
What if I refuse KYC on an above-threshold order?+
We can't fulfill the order and refund in the original cryptocurrency. Or, we can split the order in two below-threshold shipments at your request, as long as that doesn't trigger the cumulative-30-day rule.
Other topics
- Orders — placing, tracking, modifying — How the order flow works from cart to delivery, what you can change after placing, and what happens at each step.
- Payment — cryptocurrencies, OxaPay, confirmations — How crypto payments work end-to-end via OxaPay, what each network costs you in confirmations and fees.
- Shipping — FedEx, insurance, customs — FedEx Priority International for every order, what we declare, what you pay in customs.
- Refunds and cancellations — When refunds are possible, how they're paid back, and what happens to expired or undelivered orders.
- Bitcoin specifics — BTC on-chain and Lightning — payment, confirmations, security.
- Monero (XMR) specifics — Why we accept XMR directly, how it works, discounts.
- Bullion quality — LBMA, fineness, authentication — What you actually get: refiner standards, security features, authentication.