Bitcoin specifics
Bitcoin payments are accepted on-chain (2 confirmations, ~20 min) and via Lightning (instant settlement, automatic 0.5% discount). USD price locked for 30 min from invoice creation; BTC amount locked against live BTC/USD at that moment.
5 questions
Why buy gold with Bitcoin?+
Selling BTC for fiat through an exchange, then wiring fiat to a bullion dealer, adds two layers of compliance friction and several days of float. Paying directly in BTC removes the bank from the loop, completes in ~20 minutes, and avoids the exchange withdrawal fee.
What confirmations do you require?+
2 confirmations on-chain Bitcoin (~20 minutes). Lightning is instant — once OxaPay sees the BOLT 11 invoice paid, the order is marked paid immediately and qualifies for the 0.5% Lightning discount.
Can I use a hardware wallet?+
Yes. OxaPay generates a standard BTC receiving address. Use any wallet (Sparrow, Coldcard, Trezor, Ledger, Specter, Electrum, BlueWallet, …). For Lightning, you need a Lightning-capable wallet (Phoenix, Breez, Wallet of Satoshi, Strike, BlueWallet, Zeus).
What if my BTC payment doesn't confirm in 30 minutes?+
Sometimes mempool congestion delays confirmations. If your transaction is broadcast but not yet confirmed when the invoice 'expires', OxaPay typically still credits the payment once it confirms. If they don't, email us with the txid and we resolve manually.
Are taxes triggered when I spend BTC?+
In most jurisdictions, yes — disposing of BTC (selling, spending, swapping) is a taxable event. You realize gain or loss based on the BTC's cost basis vs the USD value at time of disposal. Consult a local CPA — Ounceo does not provide tax advice.
Other topics
- Orders — placing, tracking, modifying — How the order flow works from cart to delivery, what you can change after placing, and what happens at each step.
- Payment — cryptocurrencies, OxaPay, confirmations — How crypto payments work end-to-end via OxaPay, what each network costs you in confirmations and fees.
- Shipping — FedEx, insurance, customs — FedEx Priority International for every order, what we declare, what you pay in customs.
- Refunds and cancellations — When refunds are possible, how they're paid back, and what happens to expired or undelivered orders.
- KYC and AML thresholds — Identity verification thresholds, what data we collect, retention.
- Monero (XMR) specifics — Why we accept XMR directly, how it works, discounts.
- Bullion quality — LBMA, fineness, authentication — What you actually get: refiner standards, security features, authentication.